How do I access the online event?
You will receive an email with log in details for Swapcard, our online event platform. Click on the button in the email to connect to the online platform. Once you have created your password, you will arrive in the event's home menu. Please note that member accounts are limited to a single user and will be locked if shared with multiple users.

I did not receive or lost the email. What should I do?
You can login here using the email you used to register. If you are logging in for the first time, you will need to send yourself a magic link to setup your password.

What do I do if my magic link expires?
The magic link is an email with a security token personalized for your email address, and it expires in one hour or after you use it. If your magic link has expired, you can send yourself a new one from the login page.

What if I can't login via the login page?
If you are unable to login, please check that you are using the email address you used for your registration. Also, please check your spam or clutter folder for your magic link email.

If you are still unable to login, please contact us at [email protected].

How do I see and edit my profile?
Once you are in the home menu, click on My Profile in the menu or “Edit” beside your profile image. You can add or remove your personal details here.

What information in my profile is accessible to other members?
Public profile information that is accessible by all members of the event includes first and last name, company, biography, social networks (if completed), and skills (if completed).

Private information is accessible by those members with whom you are connected, meaning you either sent/received and accepted a meeting request. Information available to connections includes first and last name, company, biography, social networks (if completed), skills (if completed, email, telephone number (if completed) and address (if completed).

I can't find myself in the attendee list. Why not?
You will not appear to yourself when viewing the attendee list. If you would like to view or edit your profile, click on My Profile in the menu or “Edit” beside your profile image. You can add or remove your personal details here.

Do I need a particular device or bandwidth to attend the event?
You will need an internet connection and a web browser (recommended: Google Chrome, Firefox or Safari). We recommend high-speed Internet for a better visual experience.

Can I access the event on my phone or tablet?
Yes. You will need to download the Swapcard app on the App Store or Google Play.

Can I build my own personal schedule?
Yes, when viewing the schedule (All Sessions & Events), you can add sessions by clicking the calendar icon next to the name of the session/event.

What time zone is the event in?
The event schedule displays in GMT; however, you can change it to display according to the time zone of your device.

How can I see which sessions I have selected to attend?
Click on My Event in the menu. You can then click "My Schedule" to see all the sessions and events that you have added to your schedule.

Can I export my personalized schedule to my calendar?
Yes. To access your personalized schedule, click on "My Event" (main menu) and then "My Schedule" (top left in My Event). On the right, you will see options to either export to your calendar or export as a PDF. See example

What if I'm having streaming or playback issues?
Please note that Swapcard works best with Chrome or Firefox. If you are experiencing blank pages, streaming issues or app latency, please switch to one of these two browsers if you have been working on another browser. Internet Explorer does not support Swapcard.

Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network blocking access to the content server. We would recommend trying the following.

  1. Try accessing the site from another browser (this gets around any browser settings that could be blocking access) If you are on a PC you should have access to Edge and if on a Mac it will be Safari
  2. Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser)
  3. Try on a different device (Mobile perhaps, if you are viewing on desktop)
  4. Use a different internet connection, a mobile phone with wifi off so it uses mobile data is a good option (this bypasses things like corporate network restrictions or VPNs that may be presenting an issue).

Please note that videos are not hosted on Swapcard and that the platform only acts as a "gateway" to the event's video content.

I am trying to start a virtual meeting but I get a blank/black screen with no Audio or Video. How do I fix this?
This problem usually occurs if there is a firewall that is blocking the streaming connection. Run the Pre-call test in order to determine if the system network is ready for a call.

How can I connect with other members?
You can view the list of all members under Attendees. Simply click on a member you would like to connect with and send them a connection request or simply press the little Add icon next to their image.

Can I be reminded of my upcoming meetings?
Automatic notifications are sent when you receive a meeting request, but you will also receive a reminder a few minutes before the meeting starts. If you wish to cancel a meeting, you can do so under My Agenda and My Meetings.

What if I don’t want to be visible in the Attendees list?
You can make yourself visible or invisible at any time. To manage your visibility, go to Attendees and adjust the Visibility button according to your preference.