FAQs
REGISTRATION
I have not received a confirmation email. Should I be concerned?
You should receive a confirmation email within a few hours of submitting your registration form. If you have registered more than a week ago and have not received confirmation, please email [email protected].
I am no longer able to attend. Can someone else attend in my place?
Yes. Registration fees are non-refundable, but they are fully transferable. If you would like your registration to be transferred to a colleague, you must email [email protected]. There is a $100 CAD administrative fee for this service.
Will I receive a receipt/invoice for my registration fee?
Yes. You will have the opportunity to download and print a PDF copy of your receipt upon completion of registration.
SOCIAL EVENTS
What should be worn for social events?
Dress for all evening events is business casual attire.
Do I need to bring my badge to the evening social events?
Yes. All members must bring their badge to all evening social events; without it you may be refused entry. Social events are reserved for registered members only.
LOCATION INFORMATION
What will the weather be like in Seattle during Congress?
The average temperature in Seattle in November ranges from a high of 8°C (46°F) to a low of 4°C (38°F). Some would describe it as cold with a gentle breeze.
How do I get to/from the airport?
There are multiple options to get to and from Seattle-Tacoma International Airport, including rideshares, charters, public transit and taxis. Details can be found here.
Seattle-Tacoma International Airport is a 25-30 minute drive or a 50-60 transit ride from the Hyatt Regency Seattle.
SWAPCARD – CONGRESS '23 EVENT PLATFORM & APP
How do I access the online event?
You will receive an email with log in details for Swapcard, our online event platform. Click on the button in the email to connect to the online platform. Once you have created your password, you will arrive in the event's home menu. Please note that member accounts are limited to a single user and will be locked if shared with multiple users.
I did not receive or lost the email. What should I do?
You can login here using the email you used to register. If you are logging in for the first time, you will need to send yourself a magic link to setup your password.
What do I do if my magic link expires?
The magic link is an email with a security token personalized for your email address, and it expires in one hour or after you use it. If your magic link has expired, you can send yourself a new one from the login page.
What if I can't login via the login page?
If you are unable to login, please check that you are using the email address you used for your registration. Also, please check your spam or clutter folder for your magic link email.
If you are still unable to login, please contact us at [email protected].
How do I see and edit my profile?
Once you are in the home menu, click on My Profile in the menu or “Edit” beside your profile image. You can add or remove your personal details here.
What information in my profile is accessible to other members?
Public profile information that is accessible by all members of the event includes first and last name, company, biography, social networks (if completed), and skills (if completed).
Private information is accessible by those members with whom you are connected, meaning you either sent/received and accepted a meeting request. Information available to connections includes first and last name, company, biography, social networks (if completed), skills (if completed, email, telephone number (if completed) and address (if completed).
I can't find myself in the attendee list. Why not?
You will not appear to yourself when viewing the attendee list. If you would like to view or edit your profile, click on My Profile in the menu or “Edit” beside your profile image. You can add or remove your personal details here.
Do I need a particular device or bandwidth to attend the event?
You will need an internet connection and a web browser (recommended: Google Chrome, Firefox or Safari). We recommend high-speed Internet for a better visual experience.
Can I access the event on my phone or tablet?
Yes. You will need to download the Swapcard app on the App Store or Google Play.
Can I build my own personal schedule?
Yes, when viewing the schedule (All Sessions & Events), you can add sessions by clicking the calendar icon next to the name of the session/event.
What time zone is the event in?
The event schedule displays in GMT; however, you can change it to display according to the time zone of your device.
How can I see which sessions I have selected to attend?
Click on My Event in the menu. You can then click "My Schedule" to see all the sessions and events that you have added to your schedule.
Can I export my personalized schedule to my calendar?
Yes. To access your personalized schedule, click on "My Event" (main menu) and then "My Schedule" (top left in My Event). On the right, you will see options to either export to your calendar or export as a PDF. See example
I am trying to start a virtual meeting but I get a blank/black screen with no Audio or Video. How do I fix this?
This problem usually occurs if there is a firewall that is blocking the streaming connection. Run the Pre-call test in order to determine if the system network is ready for a call.
How can I connect with other members?
You can view the list of all members under Attendees. Simply click on a member you would like to connect with and send them a connection request or simply press the little Add icon next to their image.
Can I be reminded of my upcoming meetings?
Automatic notifications are sent when you receive a meeting request, but you will also receive a reminder a few minutes before the meeting starts. If you wish to cancel a meeting, you can do so under My Agenda and My Meetings.
What if I don’t want to be visible in the Attendees list?
You can make yourself visible or invisible at any time. To manage your visibility, go to Attendees and adjust the Visibility button according to your preference.